Appointment Booking, Deposits, Cancellation and Rescheduling Policy

Please read our booking/cancellation/rescheduling policy :-

We now operate by appointment only basis- by working in this way we have found we can concentrate and give our full attention to each of our client/s. You can make your appointment or gain information by telephoning or emailing, (social media communication is not checked regular enough so therefore we ask you not to contact us in this way).

On booking your appointment we will possibly ask for a deposit.

Deposits will be fully redeemable when you attend your appointment but do require 24hrs minimum notice if you need to cancel or reschedule -please see details below….

All appointment/s lasting 45mins+ will require a deposit of £10 on booking.

Appointments lasting longer than 1hr 30mins will require £20 deposit on booking.

We understand that sometimes you may need to rearrange or cancel an appointment but to allow others the opportunity to take your place we do require a minimum notice.

We may ask for full payment on booking if appointments have been missed or cancelled/rescheduled at late notice previously.

Please give as much notice as possible to cancel or reschedule your appointment.

Our cancellation/reschedule policy is for a minimum of 24 notice, deposit’s/payments will not be refunded or transferred if you don’t allow the min 24hrs notice.

You can cancel/reschedule your appointment by telephoning 01909 733990 our answer machine is always on, or by emailing .

Deposits/payments become un-refundable or non-transferable if appointment/s are missed or not cancelled/rescheduled by the min 24hr notice period.

Micropigmentation appointments do require a £50 deposit and must be cancelled or rescheduled by no less than 48hrs. The same applies as above.

When telephoning you will probably get through to an answering machine. Please leave your message, name and telephone number and brief message information and we will call you back as soon as possible.

Telephone – 01909 733990 for appointments or information.

Email –   for appointments or information.

Social media i.e. Facebook or Instagram -These are not check on a regular basis in regards to messages so we please ask that you don’t contact us in this way.

Consultations for all treatments are free of charge. Please ask to speak to one of our beauty therapists if you require any information. We are happy to help.

Patch Test
We do require all clients (if they haven’t had treatment at Cassios before or if they haven’t had treatment in the last six months) to have a patch test at least 48 hours prior to treatment. The treatments requiring Patch Tests are as follows:

Eyelash/Brow Tinting – Eyelash Adhesive- Micropigmentation and some Body Treatments.
If you have sensitive skin and are concerned about any products used in any of our treatments, please ask for a Patch Test 48 hours prior to treatment.

Mobile Phones
Please switch off your mobile phone before entering the Salon.

Unfortunately we do not have a car park. There is, however, ‘on the road’ parking near to the Salon.

We require a minimum 24 hours notice of cancellation/reschedule.

Courses Of Treatment
Courses of treatment are to be paid for in full at the time of first treatment.

Treatment Times
These times are approximate and include time for changing and filling in relevant record cards, etc.

Treatment Times and Prices
These may vary due to individual clients individual preferences. Some treatment prices may be discounted for a junior beauty therapist or for training purposes. Prices are subject to change without prior notice.

Record Cards
Each new client having any treatment at Cassios will be asked to fill out a record card. The information on the cards are confidential and for our purposes only. It is important that all information is correct for you safety. It is then the client’s responsibility to inform us of any change in their medical details. ie medication, pregnancy, illness or condition. If any recorded information changes please notify us on your next visit, or at your earliest convenience.

Gift Vouchers
Gift Vouchers can be ordered in advance via email or by telephone, they are available throughout the year and valid for 1 year from the date of purchase. They can be redeemed against any treatment or product and available to any value. We can post them out to you if you wish or a suitable collection time can be arranged, these can be paid for over the telephone, this way is more convenient.

Payment Methods
Cash and all major credit and debit cards are accepted. (£10.00 minimum spend on credit and debit cards.)

Opening Times

We operate on a appointment only basis, please telephone or email to make an appointment or for more information.

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